Lijmbeekstraat 198,

5712NJ Eindhoven,




Article 1. Definitions

The following definitions apply in these terms and conditions:
1.1 Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
1.2 Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
1.3 Day: calendar day;
1.4 Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
1.5 Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
1.6 Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
1.7 Model form: the model form for withdrawal that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal.
1.8 Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
1.9 Distance contract: an agreement whereby, in the context of a system for distance selling of products and / or services organized by the entrepreneur, until the conclusion of the contract use is made exclusively of one or more techniques for distance communication ;
1.10 Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time.
1.11 General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2. Identity of the entrepreneur, also referred to as XGold, is an online store with jewelry and fashion accessories for ladies which can be visited via
Lijmbeekstraat 198
5612NJ Eindhoven
Customer service e-mail:
WhatsApp: 0626316541
Chamber of Commerce number: 737574462

Article 3. Applicability

3.1 These terms and conditions apply to all offers, orders and agreements made using the website
3.2 Accepting an offer or placing an order takes place subject to the applicability of these conditions.

Article 4. Agreements

4.1 An agreement is established after acceptance of a customer’s order by XGold. XGold is entitled to refuse orders or request additional information. If an order is not accepted, the customer will be notified, stating the reason.

Article 5. Articles

5.1 The images used are illustrative. The color of the delivered items may vary slightly.
5.2 There is only 1 in stock for some items. The item may have already been sold without being visible on the site. You will receive a message about this by e-mail.

Article 6. Prices

6.1 The prices stated in the articles are in euros including VAT. Administrative costs are included in the stated prices, unless stated otherwise. Different conditions apply to orders from abroad.
6.2 For shipments to countries other than the Netherlands, the contribution to shipping costs depends on the country concerned.
6.3 XGold cannot be held liable for price indications that are obviously incorrect, for example as a result of obvious input, typesetting or printing errors. No rights can be derived from unlawful price information.

Article 7. Payments

7.1 After placing an order, the customer will immediately receive a confirmation by e-mail.
7.2 Payment must be made in full within 7 days after the order date, after which the order will be sent.
7.3 When paying by bank or giro, the date of payment is the date of crediting the bank account of XGold
7.4 If the payment is not received within 7 days after the order date, the ordered item will go on sale again.

Article 8. Delivery

8.1 XGold strives to ship orders within 1 business day of receiving the payment. However, XGold is not obliged to do this.
8.2 The final delivery time is 7 working days after receipt of payment, except to the extent that delay cannot be attributed to XGold. When your order is shipped, the shipment will be immediately confirmed to you by e-mail.
8.3 If the delivery is delayed, or if an order cannot or only partially be executed, the customer will be notified of this no later than 7 days after the order has been placed.
8.4 Addressing is based on the data entered by the customer. So carefully check the data you entered. If the information is incorrectly entered by you, XGold is not liable for incorrectly delivered orders.
8.5 Shipping is via PostNL.

Article 9. Retention of title

Ownership of delivered products only passes if the customer has paid all that the customer owes to XGold on the basis of the agreement (s) concluded with regard to the delivered products.

Article 10. Exchange or return

10.1 The exchange of earrings is not possible for hygienic reasons.
10.2 The following conditions apply to returns:
a. After delivery of your order you have 14 days to indicate that you want to return your order. You then have 14 days to return your order.
b. The goods must be in their original condition, i.e. unworn, with the card attached and, if packaged, in the original packaging. The packaging of earrings must not be open. If the packaging of earrings is open, we will not take it back.
c. If you want to return goods, this must be made known by e-mail to XGold via or via the cancellation form.
d. The costs of the return shipment will be borne by the buyer. Insufficient or unstamped returns are not accepted by us, regardless of the reason for the return.
e. Upon full return, the purchase amount will be transferred to you within 14 days after termination.
f. For repayment, the same payment method is used if it has been used by the customer when purchasing, unless the customer agrees with another method. If you have used post-payment, you no longer have to pay the outstanding amount.
g. The reimbursement is free of charge for the customer.

Article 11. Liability

11.1 XGold is not liable if a defect or damage to your order occurs as a result of improper use
11.2 XGold is not liable if the indicated washing instructions are not complied with.

Article 12. Copyright

All information on this site is copyrighted. It is therefore not permitted without prior written permission from XGold to copy, distribute or otherwise transfer information, photos etc. from this site in any form whatsoever.